Tickets

Opened at

ticket volume by month

time_bucketed_bar

Ticket volume by month.

Choose a variant
locks for this client

Saved for this view

Status

active wedges emphasised

minor_wedges_only

Choose a variant
locks for this client

Saved for this view

Priority

all tickets

donut

Choose a variant
locks for this client

Saved for this view

Last reply at

weekday x time of day

heatmap

Last-reply activity binned by weekday and time of day.

Choose a variant
locks for this client

Saved for this view

Reply count

thread richness

histogram

Choose a variant
locks for this client

Saved for this view

Department

case-folded queue split

big_number_with_percentage

Source casing not normalised (Support + support, Billing + billing); folded here.

Choose a variant
locks for this client

Saved for this view

Resolved

payload.resolved = true

mini_bar

LLM-inferred: true only if closed AND thread shows explicit fix or confirmation.

Choose a variant
locks for this client

Saved for this view